Diagnostics

• Contact diagnostics/main telephone
  T: +43 316 385 73701
  Availability: Mon-Fri from 8:00-16:00, Sat from 8:00-13:00
   
• Submitter service & complaint management
  T: +43 316 385 73716
  E: hyg-office(at)medunigraz.at
   
• Sampling
  E: hyg-kanzlei(at)medunigraz.at
  F: +43 316 385 79648
   
• Offsetting
  T: +43 316 385 73703 bzw. 73706
  E: hyg-verrechnung(at)medunigraz.at
   
• IT Partner
  T: +43 316 385 73602 bzw. 73723
  E: hyg-it(at)medunigraz.at
   
• Secretariat Institute Management
  T: +43 316 385 73612
  E: christine.rechling(at)medunigraz.at

• Bacteriology/mycology/parasitology specimen submission form
• Meningoenzephalitis submission form
• Molecular pathogen diagnostics submission form
• Infectious serology submission form
• Orthopedics submission form

• Accompanying measures for oxyurine infestation
• Pest submission form
• Submission instructions Malaria
• Submission instructions Malaria in pictures
• Instructions for submitting anal swabs for pinworm diagnostics

• Collection systems order form
• Collection systems order form (PDF)

• Opening hours of the sample reception:
  Mon-Fri from 8:00-15:45
• Please note: Our sample reception is staffed at the times indicated here. At weekends and outside these times, our sample drop-off point is available around the clock. Please note, however, that personal delivery is preferable for sensitive samples. In extreme temperatures, sample quality may be impaired (e.g. sub-zero temperatures in winter or heat in summer, etc.).
• Directions for sample collection/sample insertion
• Sample collection for surgeries: Thanks to our long-standing cooperation with other laboratories, we are well networked in and around Graz, so that we are able to collect your samples from you. If you are interested in a sample collection, please contact us at hyg-kanzlei(at)medunigraz.at.

Information on results for physicians

• You will receive your findings by post, fax or lady, depending on how you have informed us (findings transmission form). For quick information on findings by telephone to your surgery, we recommend that you state the telephone number on the referral form (possibly not the general surgery number).
• If you are absent, please refer to your substitute doctor. You can do this with a short note on the referral form or by using the medical report information form.
• Our specialists are available to discuss findings with colleagues by telephone on 0316/385 73701.

Information on results for patients

• We ask for your understanding that, for data protection reasons (§54 ÄrzteG), we are unable to provide your patients with information on medical findings by telephone!
• Results are primarily sent to the referring doctors.
• It is possible to collect the results in person from our sample collection point on request, but only with a valid photo ID! Please call 0316/385 73701 to make an appointment in advance.

The Diagnostic and Research Institute for Hygiene, Microbiology, and Environmental Medicine has been accredited as a medical laboratory in accordance with EN ISO 15189:2022 since June 12, 2024. The implementation of this standard ensures high quality and competence in all process steps for the benefit of patients. The accredited parameters are marked in the service catalog and can be viewed here.

In addition, we are certified in other areas in accordance with the ISO 9001:2015 standard. In addition to the requirements of ISO 9001, the quality management system also takes into account technical, professional, and quality assurance requirements for medical diagnostic laboratories with the aim of continuously improving the level of quality.

Contact: Elisabeth Stangl, T: +43 316 385 73724, E: elisabeth.stangl(at)medunigraz.at